Terms & Conditions

NATURAL EDGE FURNITURE AND TIMBER SLABS - TERMS AND CONDITIONS

This website and its contents are owned and operated by Natural Edge Furniture & Timber Slabs Pty Ltd ABN No. 31 658 864 932 (referred to collectively herein as “we” or “us”). By visiting and using this website you agree to accept and comply with our terms, conditions, notices and disclaimers, Privacy Policy and other terms and conditions listed elsewhere on our website (referred to collectively as “Terms and Conditions”).

The Terms and Conditions govern the use of this website.

Natural Edge Furniture reserves the right to amend these Terms and Conditions at any time without notice. We therefore welcome you to check these Terms and Conditions often. 

This website is provisioned on an “as is” foundation. The details on this website are only for general information. Although we have done our best to guarantee that the details provided on this website are correct and current, the website may contain some inaccuracies. Natural Edge Furniture does not assume any responsibility for any error, omission or fault in the details provided on this website. Use of any details provided on this page is at your own risk.

To the fullest extent permissible by law, Natural Edge Furniture:

1. Does not make any, expressed or implied, representation, endorsement or guarantee of any kind, as to the operation of the website, your access to the website or the results of your access, details, content, materials or products listed on the website.
2. Does not certify that the functions of this website will be uninterrupted or free of error, that any inaccuracies will be fixed or that the server which contains/stores and transmits content to you is free from viruses or damaging elements.

Nothing in these Terms and Conditions limit, exclude or alter or intend to limit, exclude or change the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth.) and other implied warranties under the ASIC Act 2001 (Cth.) or equivalent consumer protection laws in the State and Territories of Australia. Besides any liability that cannot by law be excluded, including the Non-Excludable Guarantees, in no circumstances will Natural Edge Furniture take responsibility for any loss or harm whatsoever resulting from use or access to the website.

The goods and services offered on this website are the property of Natural Edge Furniture and its contractors. Nothing shown on this website is intended to hold out any express or implied representation to you that any other person (including any manufacturer, designer, retailer or other organisation) has authorised or is in any way associated or affiliated with this website or the goods, products and services shown on this website or offered for sale by Natural Edge Furniture. Details contained within this website are correct at the time of publishing but are subject to change without notice.

You agree to indemnify and keep indemnified, Natural Edge Furniture, in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which Natural Edge Furniture may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to use of the website (or any part of it) or the violation of these Terms and Conditions by you, or the infringement by you, of any intellectual property or other right of any person or entity.

This website is subject to copyright under Australian law and, under international treaties, and the laws of various other countries. The website contains intellectual property, trademarks, and copyright protected material which is owned by Natural Edge Furniture, and third parties. You must not copy, communicate to the public, transfer, adapt, distribute or store any of the contents of the website, or incorporate any part of the website into another website, except for the direct purpose of viewing, accessing or interacting with the website for your own personal use or as otherwise indicated on the website or these Terms and Conditions, without Natural Edge Furniture’s expressed consent.

Natural Edge Furniture reserves the right in its sole discretion to revise the content of, amend links from, or withdraw access to the website, at any time without notice. Without limiting the operation of any other Terms and Conditions herein, Natural Edge Furniture will not be held liable for loss or damage arising from the exercising of these rights. Any indemnities given by you and limitations on Natural Edge Furniture’s liability will survive such termination.

Natural Edge Furniture assumes no responsibility and accepts no liability for the content or condition of third-party websites that may be accessed from or linked to the website. Unless specifically expressed, Natural Edge Furniture does not authorise the content of those third-party websites.

The website may also contain third party advertisements which contain embedded hyperlinks to websites operated by third parties. The placement of third party advertisements on this website does not necessarily constitute the endorsement or recommendation of Natural Edge Furniture for those goods or services. The third-party advertiser is solely responsible to you for any representations or offers made by it, and for any goods or services which you agree to utilise or purchase from those third parties.

The website may, at times, contain competitions or promotions from Natural Edge Furniture or third parties. The terms and conditions for those competitions and promotions will be specified on the relevant part of the website. By entering or participating in the relevant promotion or competition, you agree to be bound by the relevant terms and conditions. In spite of any specific terms and conditions, Natural Edge Furniture specifically reserves the right, at any time and without notice, to remove, alter or add to competitions or promotions on the website without any notice or liability to you.

The Terms and Conditions are governed by and to be construed in accordance with the laws of the State of New South Wales, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia. In the event that any provision of the Terms and Conditions is held to be invalid, illegal or unenforceable, that provision must, to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of the Terms and Conditions will remain in full force and effect.

Natural Edge Furniture makes no guarantee that the content of the website complies with the laws of any country outside Australia. All rights not expressly granted are herein reserved.

TERMS AND CONDITIONS OF SALE

WARRANTY

• Natural Edge Furniture’s products are made from the highest quality timbers and materials and all of our handcrafted items are covered by a 12-month structural warranty.
• This warranty is in addition to the rights granted by relevant State and Federal Laws, and in particular the Trade Practices Act 1974 and corresponding State Fair Trading Legislation. To utilise this warranty, please ensure that you keep your original invoice and any other relevant documentation.
• This warranty is specific to the original purchaser, delivered to the original address and any benefit as a result of this warranty may not be assigned or transferred. The original purchase receipt and any other relevant documentation must be provided to make a warranty claim.
• The warranty covers the cost involved in repairs but does not include any transport or freight costs associated with the claim. In the event of any furniture items requiring service or repair, it is the responsibility of the customer to return the goods to our workshop located at 2/43 Ace Crescent, Tuggerah, NSW, 2259.
• This warranty does not cover products used for commercial purposes.
• This warranty does not cover products used for exterior purposes where items will be exposed to direct sunlight or rain.
• Natural Edge Furniture does not take any responsibility for damage to items or injury to persons caused by improper installation. Please ensure any items requiring installation are completed properly by a qualified professional.
• Any handcrafted items must be cared for as outlined in the provided care instructions.
• The timber we use is sustainably sourced from urban environments and all pieces have their own distinct trademarks and character such as cracks, voids and grain variations. Any epoxy resin or filler is used to provide our clients with the most user friendly and stable custom furniture.
• Our custom furniture is unique and no two pieces are the same. As such, the colour, grain structure, and appearance of all timber slab products requires an appreciation that every piece will be different due to timber being a natural product. As our finishes are subject to everyday wear and tear they cannot be warranted. We cannot offer a guarantee regarding the specific colour, character or grain patterns in our natural timber slabs.
  
  

  Not guaranteed are any defects caused by:

1. Abuse or neglect.
2. Unreasonable wear and tear.
3. Damage due to environmental factors such as, prolonged exposure to direct sunlight, rain, scratches, burns, exposure to heaters, fireplaces, and highly air-conditioned spaces.
4. Any unauthorised alterations to our products.
5. Defects resulting from the use of any chemicals or substances warned against in the care instructions.
6. Defects caused by any stress placed on furniture due to its placement on an uneven surface ,improper installation or incorrect storage.
7. Movement in timber responding to environmental conditions. Timber slabs are a natural product and are responsive to changes in the environment such as temperature and humidity fluctuations. Any movement, cracking, joint separation, cupping, bowing, splitting, or colour change in timber is not warranted due to its nature as a natural product.

DEPOSITS, ALTERATIONS, CANCELLATIONS, QUOTES AND STORAGE

Deposits on custom furniture and display items

• All custom furniture pieces are handcrafted to order. A 50% non-refundable deposit is required to commence your custom piece with the remainder due on completion prior to pickup/delivery. Receipt of your deposit confirms that the details on your order are correct and your acceptance of Natural Edge Furniture’s Terms & Conditions. In the event of an order cancellation, 50% of the full cost will be retained by Natural Edge Furniture to cover material costs.

Alterations

• Any alterations to the order need to be made immediately in writing to Natural Edge Furniture (eg. email, text message). No alterations can be made once construction has commenced; additional charges will apply if this occurs to cover the extra work required.

Cancellations, Refunds & Exchanges

• Our timber slab products and custom furniture are made to suit your personal specifications in terms of size, style and finish. As such, Natural Edge Furniture cannot offer returns or refunds due to change of mind or due to measurement changes, colour variation in timber, grain variation, appearance of naturally occurring knots or character in the timber or any other variations as timber is a natural product.
• Customers may not return, under any circumstances, epoxy, finishes, glue & other liquids due to risk of improper storage and/or contamination.
• In addition to the rights granted by relevant State and Federal Laws, in particular, The Trade Practices Act 1974 and corresponding State Fair Trading Legislation, Natural Edge Furniture offers a 7-day change of mind policy on all full price “homeware” items, excluding special orders, custom orders and furniture. Homewares must be returned within 7 days of purchase, in the original packaging, accompanied by the sales docket in exchange for another product or a credit note issued for 3 months from date of purchase (upon approval by management).
• We cannot offer refunds on discounted or clearance items.

Quotes

• Quotes are valid for 30 days

Storage

• Natural Edge Furniture is unable to store items once they are completed and ready for pickup/delivery. Special exceptions may be arranged at the time of purchase or when placing your order.
• Items that are not picked up or delivered within the specified period will require full payment or attract the following storage fees:
  * 3 days over the arranged date – 100% payment must be made.
  * 7 days over the arranged date – storage fees will be incurred ($20-$50/day relative to size).

CONDITIONS OF SALE

• Our handcrafted items are designed for domestic use only, unless specified at the time of placing your order. 
• Ownership of items will pass on once full payment is received.
• Natural Edge Furniture reserves the right to brand the underside of their handcrafted items or on a surface that will not be seen during normal use.
• The dimensions shown on timber slabs for sale are to be used as an approximate indication of the timbers size and are not by any means exact to any unit of measurement. It is for this reason that we encourage customers to view the slabs in person to conduct their own measurements or, if this is not possible, to contact the Natural Edge Furniture team to do a more detailed measurement to ensure the piece will fit your specifications before purchase. We will help as best we can, but it is the responsibility of the customer to ensure that the slab they purchase is the size required for their use.
• Prices shown are in Australian dollars and include GST where applicable. Prices are subject to change. Images of products shown without any advertised price beside that image are not offered for sale. Unless otherwise stated, any accessories shown in any image of products are not included in the price. We reserve the right to correct any errors published on the website.

DELIVERY

Prices quoted or shown do not include delivery fees; these will be calculated separately.

• All items must be paid for in full by cash, credit card or clearance of funds into our bank account 24 hours prior to delivery.
• Our delivery prices assume reasonable access and straight forward placement of purchased items. Any deliveries with special requirements, difficult access, access issues not disclosed by the customer, or deliveries where installation is requested on site, will attract additional charges.
• It is the responsibility of the customer to check that entry access is sufficient for delivery of custom-made furniture including door widths and heights or stair access. Natural Edge Furniture is not responsible for any furniture items that do not fit into your house, apartment, lift leading to your property, stairways, corridors or doorways,or any other entry and will not refund or exchange if this occurs.
• Our delivery team take the utmost care when delivering products into your home, however, we are not responsible when there is real risk that the goods and or your premises will be damaged due to poor accessibility.
• If for any reason someone is not present to accept goods on the arranged delivery day and time, a second delivery fee will be charged to return.
• If you need to cancel a delivery, we require at least 24 hours notice or a second delivery fee will be charged.
• Our delivery team are unable to move or remove any of your existing furniture.
• Customers are responsible for inspecting and checking that all goods have been received in good order and condition prior to accepting and signing the delivery paperwork. Any damage MUST BE reported to the carrier immediately, noted on the delivery paperwork, and our store advised within 24 hours via email (naturaledgefurniture@outlook.com) accompanied by images of the damaged product(s).
• Upon delivery, we ask that all items are checked for your specific requirements requested. If you require a second visit for any reason that could have been addressed on the initial delivery, additional charges may apply. 
• Customers requiring delivery out of our normal delivery areas are required to organise their own carrier, or where possible, a carrier can be recommended and arranged by us. 
• All items must be paid for in full 24 hrs prior to pick-up/delivery.
• It is the responsibility of the customer to return goods to the place of purchase in the event of any items requiring service or repair (2/43 Ace Crescent Tuggerah, NSW, 2259).
• Natural Edge Furniture cannot confirm specific information regarding the day, date, or time of delivery on behalf of a third-party transport company. This can be discussed directly with the transport company when you are contacted to coordinate the delivery or through your tracking number provided.

 

TIMBER FURNITURE CARE INSTRUCTIONS

 

Every item at Natural Edge Furniture is handcrafted from sustainably sourced and recycled timber to save it from being turned into woodchip, firewood or other waste. 

We take great pride in our work and hope to see it age well for generations to come.

 

To maximise the life and natural beauty of your furniture, please follow these guidelines:

• Avoid placing abrasive items directly on your furniture and always place a protective pad, place mat or coaster under hot items, dishes, teapots, saucepans, pizza boxes, glasses etc.
• Timber should not be placed on wet or damp surfaces, exposed to direct sunlight or to extreme heat. Extremes in temperature and humidity fluctuation due to heaters, fireplaces and air-conditioners can contribute to an unnatural decline in the timbers moisture content and can affect the life and look of your furniture causing it to move, split, or warp.
• Spills should be wiped off immediately with a non-abrasive cloth. Our finishes are water resistant, but are not capable of dealing with excessive amounts of moisture for prolonged periods. Spilled liquids can seep through the finish and cause discoloration, blistering, swelling, or in extreme cases, irreparable damage to the timber if exposed to excessive amounts of liquid.
• Every 6-12 months we recommend giving the timber a light application of bee’s wax. Waxing helps protect against splitting and warping as well as nourishing the timber and beautifying it naturally.
• Avoid covering your furniture for prolonged periods of time as moisture can collect under the covering and cause damage to your furniture.
• Place your furniture on a level surface to prevent any unnecessary stress on the timber or joinery.
• Always lift your furniture when moving it, as dragging it could cause unnecessary stress and may damage the legs or joints.
• Please avoid any contact between your furniture and nail polish, acetone, methylated spirits, pens, markers, alcohol, paints, oils, glues and any cleaning products or liquids containing silicone.

E&OE  -  SUBJECT TO CHANGE WITHOUT NOTICE  - VERSION 1.0